Privacy Policy

This Privacy Policy applies to information that Pipe Up collects about individuals who interact with our organisation. It explains what personal information we collect and how we use it.

If you have any comments or questions about this policy, please contact us at
info@pipe-up.org.uk

1. Personal data that we process

The following explains the types of data we collect (or may collect) and the legal basis under current data protection legislation on which this data is processed.

Purpose: Enquiring about our organisation and its work
Data (key elements): Name, email address, message
Legal basis: Legitimate interests. It is necessary for us to read and store your message so that we can respond in the way you would reasonably expect.

Purpose: Subscribing to email updates about our work
Data (key elements): Name, email address
Legal basis: Consent. You have given your active consent.

Purpose: Making a donation
Data (key elements): Name, email address, postal address, payment information
Legal basis: Legitimate interests. This information is necessary for us to fulfil your intention of donating and your expectation of receiving a confirmation.

Purpose: Signing up as a Friend
Data (key elements): Name, email address
Legal basis: Legitimate interests. This information is necessary for us to contact you with information relating to any Friends scheme we run.

Purpose: Website functionality
Data (key elements): Website activity collected through cookies
Legal basis: Legitimate interests. We store a small amount of information, usually via cookies, to deliver functionality you would reasonably expect, such as remembering the contents of your order before completion.

2. How we use your data

We will only use your data in ways that are appropriate and consistent with the legal basis on which it was collected, as outlined above.

For example, we may use your personal information to:

  • Reply to enquiries you send to us

  • Process donations or other transactions you initiate

  • Send you marketing communications by email relating to our work, where you have explicitly agreed to receive these

3. When we share your data

We will only share your data with third parties in the following circumstances:

  • You have provided explicit consent for us to share data with a named third party

  • We use a third party solely to process data on our behalf, and a compliant data processing agreement is in place

  • We are legally required to share your data

Where data is transferred outside the EU, this will only take place where appropriate safeguards are in place, as defined by Article 46 of the UK General Data Protection Regulation.

4. How long we keep your data

We take data minimisation seriously and have internal policies to ensure we only collect the minimum amount of data necessary for each purpose, and that it is deleted once no longer required.

Where data is collected on the basis of consent, we will seek renewal of consent at least every five years.

5. Your rights over your data

You have a number of rights in relation to your personal data, including:

  • The right to withdraw consent at any time, where processing is based on consent

  • The right to request rectification or deletion of your data

  • The right to access the data we hold about you

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

A full summary of your rights is available on the ICO website:
https://ico.org.uk/

To exercise any of these rights, please contact us using the details above.

Please note that exercising certain rights, such as deletion of your data, may make it impossible for us to continue providing some services. Where possible, we will always aim to balance your rights with continued service delivery.

6. Cookies and usage tracking

Cookies are small text files placed on your device when you visit a website. They are widely used to enable website functionality, such as remembering preferences or counting site visits.

Where cookies collect personal data, this is described in section 1 above. We also use cookies that collect anonymous usage information to help us understand how our website is used.

We use Google Analytics for this purpose. Google Analytics uses cookies to generate statistical information about website usage. This information is collected anonymously, stored by Google, and used by us to improve our website. It does not personally identify users.

Google’s privacy policy can be found at:
https://www.google.com/privacypolicy.html

7. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.

If any changes meaningfully reduce your rights, we will notify affected individuals where appropriate.

With thanks to White Fuse, whose Privacy Policy guidance and template informed this policy.